Refund Policy

1. General Policy

Centrl Studio provides digital SaaS services that are delivered immediately upon subscription activation. Accordingly, all subscription fees paid are non-refundable once charged, except as specifically described in Section 2 of this Policy.

The following are explicitly excluded from refund eligibility:

• Partial-month usage — no prorated refunds for days remaining in a billing cycle
• Plan downgrades — no refund on the difference when switching to a lower plan mid-cycle
• Inactivity — subscriptions unused during the billing period are not eligible for refunds
• Early cancellation — cancelling before the end of a prepaid annual or monthly term does not entitle you to a refund for the unused portion
• Feature dissatisfaction — not finding a feature useful or choosing an alternative product does not qualify as grounds for a refund

2. Refund Eligibility — Limited Circumstances

A refund will be considered only in the following three specific circumstances:

a) Duplicate Charge

If your account was charged more than once for the same billing period due to a system or payment processing error, a full refund of the duplicate amount will be issued upon verification.

b) Verified Technical Failure

If the Platform is inaccessible for more than 7 consecutive working days due to a confirmed issue within Centrl Studio's own infrastructure — not caused by third-party service outages (such as Razorpay, Meta, Supabase, Vercel, or Resend), internet service provider failures, or factors outside our control — a prorated refund for the affected period may be considered upon investigation.

c) Charge After Confirmed Cancellation

If a charge was processed after you submitted a written cancellation request that was confirmed by us in writing, and the charge was not for a period already in progress at the time of cancellation, a refund of that charge will be issued.

3. How to Request a Refund

To request a refund under one of the eligible circumstances above, email us at support@centrlstudio.com within 7 calendar days of the date of the charge in question.

Your refund request must include:

• The email address associated with your Centrl Studio account
• The date of the charge
• The amount charged
• The reason for your refund request (corresponding to one of the three eligible categories)
• Supporting evidence such as a screenshot of the duplicate charge or Razorpay transaction ID

Refund requests submitted more than 7 calendar days after the charge date will not be entertained, regardless of the reason. This deadline is firm.

4. Free Trial and Onboarding Period

If Centrl Studio offers you a free trial period, no subscription charge is made during the trial. You may cancel at any time before the trial period ends to avoid being billed.

If you do not cancel before the trial ends, your account will automatically convert to a paid subscription and the applicable subscription fee will be charged. No refund will be issued once the trial has converted to a paid plan.

It is your responsibility to track the end date of any trial period and to cancel before that date if you do not wish to subscribe.

5. Cancellation

You may cancel your subscription at any time from within your account settings. Cancellation takes effect at the end of your current paid billing cycle. Your access to paid features will remain active until that date.

No prorated refund is issued for unused days remaining in the billing cycle after cancellation. Once a billing period has commenced and been charged, the full period is considered consumed.

6. Processing Time

Approved refunds are processed within 7 to 10 business days of approval. Refunds are credited to the original payment method used at the time of purchase, via Razorpay's refund mechanism. The time for the credit to appear in your account may vary depending on your bank or card issuer.

We will notify you by email once a refund has been approved and initiated. If you have not received the credit after 10 business days from the notification, please contact your bank before reaching back to us.

7. Disputes and Chargebacks

If you have a concern about a charge, please contact us at support@centrlstudio.com before initiating a chargeback or payment dispute with your bank or card issuer. We are committed to resolving legitimate billing issues promptly and directly.

Initiating a chargeback without first contacting Centrl Studio support may result in immediate suspension of your account pending investigation. Chargebacks that are subsequently found to be unjustified may be contested, and repeated or fraudulent chargebacks may result in permanent account termination and restriction from future use of the Platform.

8. Contact

For any refund-related questions or requests, contact us at:

Centrl Studio
Operated by Sajal Ghatpande
Pune, Maharashtra, India
Email: support@centrlstudio.com